Shipping policy

Shipping & Cancellation Policy

Eastimber currently ships to customers in the contiguous United States.

Order Processing Time

Most orders are processed within 7-12 business days after payment is confirmed. Made-to-order, customized, oversized, or freight items may require additional production or handling time. If extra time is needed, we will contact you by email.

 

Estimated Delivery Time

Standard delivery to the contiguous United States usually takes 20-30 business days after processing.
The estimated total delivery time from order placement is usually 27-42 business days.

Shipping Cost

We offer free standard shipping on all orders to the contiguous United States.

Delivery Restrictions

We currently do not ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories unless confirmed by our customer service team before purchase.

Import Duties and Taxes

For standard shipping to the contiguous United States, applicable shipping and import duties are covered by Eastimber unless otherwise stated at checkout.

Express Shipping

Express shipping may be available upon request before purchase. Additional express shipping fees, duties, or customs-related charges may apply and will be confirmed by our customer service team.

Order Cancellation

Orders canceled within 24 hours of purchase are eligible for a full refund.
Orders canceled after 24 hours but before shipment may be subject to a 5% handling fee if processing, payment, or production work has already started.
Orders that have already shipped cannot be canceled and must be handled according to our Refund & Return Policy.

Contact

Email: support@eastimber.com
Phone: +1 (213) 216-5089