Shipping policy

Shipping & Cancellation Policy

At eastimber.com, we strive to provide a seamless and transparent shipping experience for all of our customers. Please review the information below regarding order processing times, delivery estimates, shipping methods, and our cancellation policy.

1. Business Days Only


All stated timelines refer to business days (Monday through Friday) and exclude weekends and public holidays.

 

2. Order Processing Time


Orders submitted through our website are typically processed within 7–12 business days. Once your order is ready for shipment, you will receive an email confirmation with your tracking number and carrier information.

Note: Made-to-order or customized lighting fixtures may require additional production time. We will contact you with an updated timeline if applicable.

 

3. Shipping Timeframes


The total delivery time is a combination of processing and shipping time. Estimated delivery times by shipping method are:

Shipping Method                                          Estimated Transit Time
Express Shipping (DHL / UPS / FedEx)             7–10 business days
Air Freight (FedEx / UPS Final Mile)                 7–15 business days
Ocean Freight + Final Mile Trucking                4–5 weeks


Total Delivery Time = Processing Time + Shipping Time

Oversize items (longest side > 32") ship by Ocean Freight by default; Air upgrade available on request.

 

4. Shipping Methods & Charges


Air Freight

  • Delivered by FedEx or UPS after customs clearance
  • Tracking becomes active after customs hand-off
  • We cover all shipping costs and import duties

Express Shipping

  • Fastest method with full tracking
  • Customers are responsible for all express shipping fees and any import taxes, VAT, or duties

Ocean Freight + Final Mile Delivery

  • Ideal for large, heavy, or fragile items
  • Tracking may not update during sea transit; resumes after customs clearance
  • We cover all shipping costs and import duties

Oversize items (longest side > 32") ship by Ocean Freight by default; Air upgrade available on request.

5.Regional Delivery Estimates 


United States 


Standard Shipping for any order.

Orders are typically received in 28-40 days Canadian customers/ in 20-30 days American customers from date of order.

Australia


Standard Shipping for any order.

Shipping time with Air Freight 7-15 days or Ocean Freight  4–5 weeks + handling time.

All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.

Europe region


Shipping time with Air Freight 7-15 days or Ocean Freight  4–5 weeks + handling time.

At present, we deliver to ALL OVER THE WORLD.

Standard shipping for any order.

Shipping time with Royal Mail Or UPS. Orders are typically received in 28-60 days from date of order.

UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days).

RUSSIA (China-Russia Special Line Express 10-30 days).

If your country is not listed please email us support@eastimber.com and ask for shipping rate to your specific country.

6.Taxes & Import Duties

  • Air Freight and Ocean Freight: All applicable shipping and duty fees are covered by us.
  • Express Shipping: Import duties, taxes, and clearance fees are the responsibility of the customer.
    Oversize items (longest side > 36") ship by Ocean Freight by default; Air upgrade available on request.

7. Assembly Notice


All lighting products are shipped unassembled to ensure safe transportation.
Assembly is required upon receipt. Our prices do not include installation or assembly services.

8. Order Cancellations

  • Orders can be cancelled free of charge within 24 hours of placement.
  • Cancellations after 24 hours will incur a 5% fee to cover restocking and material preparation.
  • Custom and made-to-order items are non-cancellable once production begins.

9. Shipped Orders Cannot Be Cancelled


Once an order has shipped, it is no longer eligible for cancellation. However, you may return the item in accordance with our Return Policy after it has been delivered.

10. Changing Orders


If your order has not yet shipped, please contact us as soon as possible at support@eastimber.com. We will make every effort to accommodate changes based on the status of your order.

11. Returns


For post-delivery returns, please refer to our detailed Return & Refund Policy. We are happy to assist with eligible returns and exchanges.

If you have any questions, feel free to reach out to us at support@eastimber.com.

Thank you for choosing Eastimber.

Contact

Email: support@eastimber.com
Phone: +1 (213) 216-5089 / +1(213) 656 4628